Service management

PRIS: GRATIS
DATO 2007-01-12
FORFATTER Richard Normann
ISBN 9788202198350
FILSTØRRELSE 12,5 MB
FORMAT PDF EPUB TXT iOS
SPRÅK NORSK
novirus

Bokbeskrivelse

Boken er en klassiker innenfor serviceledelsen. Normann har utviklet tanker og modeller som har oppnådd anerkjennelse.Boken er nyttig lesning både for studenter innen økonomisk-administrativ utdanning og fagfolk i servicenæringen.

TEKNISK INFORMASJON

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...he entirety of activities - directed by policies, organized and structured in processes and supporting procedures - that are performed by an organization to design, plan, deliver, operate and control information technology (IT) services offered to customers. Service management in the manufacturing context, is integrated into supply chain management as the intersection between the actual sales and the customer point of view. The aim of high performance service management is to optimize the service-intensive supply chains, which are usually more complex than the typical finished-goods supply chain. IT Service Management (ITSM) might seem complicated at first, but it's actually pretty simple. You've probably provided ITSM services in the form of an IT service desk or help desk. In this context, you may have answered questions about why the internet is slow, how to connect to a VPN remotely, or where to process a request for a new laptop. Defining services is the key to service management....